Technical Client Liaison Manager

Caspian technology solutions enable banks to automate the complex human tasks of risk investigation and decision making in Financial Crime and Compliance. Caspian are a development partner for Nasdaq following significant investment. In areas such as Anti-Money Laundering and Customer Due Diligence, global banks harness large numbers of human analysts in a continual effort to investigate and to mitigate risk. Caspian transform risk and efficiency for global banks, through machine intelligence solutions that can automatically read, analyse and make judgements as well as the very best human experts.

Job Role:

As an experienced Technical Client Liaison Manager, you will play a lead role in client facing technical duties and engagements for the Development Team. Your experience of technical delivery will enable you to effectively coordinate across and engage with internal/external senior stakeholders, developers, engineers, data scientists and sales to ensure that the technical requests for our global and expanding client base are dealt with in a reasoned and efficient manner.

  • The skills to interpret technical jargon and communicate an understanding to business stakeholders
  • Ability to work with cross-functional teams / strong communication & influencing skills
  • Ability to multitask / work with multiple priorities and deadlines
  • Liaise with sales to understand upcoming client requirements
  • Production of client facing information, documentation, and presentations
  • Effective stakeholder management
  • Experience in issue resolution
  • Ensure that the strategic aims of the business are always considered
  • Enthusiasm for the product and imparting this enthusiasm to the team, partners, and customers

Required:

  • Bachelor’s degree or equivalent practical experience
  • Experience of working with complex, long-term, projects
  • Knowledge and experience of Agile delivery, e.g. Scrum, Kanban, Disciplined Agile
  • Technical background and experience working with/within development or technical teams
  • Experience with Atlassian tools (Confluence, Jira, Advanced Roadmaps)
  • Strong facilitation and presentation skills
  • Customer facing experience at multiple levels
  • You must have the legal right to work in the UK to apply for this role as this company are unable to support Visa Applications/Sponsorship

Beneficial:

  • Bachelor’s degree in a technical field or a deep understanding of digital technology
  • Technical knowledge of platforms and services (e.g. AWS, Microservices, Kubernetes)
  • Ability to manage and influence multiple stakeholders without direct authority
  • Familiarity in multiple functional areas including Engineering, Data Science, UX/UI, Sales, Customer Support or Finance

What we offer 

  • An opportunity to work with cutting edge technologies for a rapidly growing and innovative company 
  • Training allowance to grow your skills
  • A chance to be part of a close-knit team working in a dynamic challenging environment 
  • A 35-hour working week. 25 days holiday + bank holidays 
  • Salary is negotiable
  • Visit our careers page to find out more

To apply please email recruitment@caspian.co.uk including a copy of your C.V.

NO AGENCIES PLEASE